Unfortunately, we are not living in ideal world, and it is well
known that every program more complex than "Hello, world!", has
bugs. Word Batch Replacer is no exception. Although we are doing
our best to decrease number of possible issues, you may encounter
that Word Batch Replacer fails to operate properly in some
conditions. For this case, we have built into Word Batch Replacer
means of tracking down origin of the error which will allow us to
reproduce, investigate and resolve the problem, so you are advised
to use them to help us in improving our software in order to
increase our customers' satisfaction.
But, after encountering with an error, before doing anything
else, please download and install the latest version of Word
Batch Replacer from its official webpage.
Only if the error persists, read the suggestions below carefully.
Bugs fixing is of top priority for us, we usually do it within a
few days, but please note that we are unable to resolve the
issue when we cannot reproduce it due to an incomplete or imprecise
When reporting about a bug, please include to the report text
from "System Information" window.. Without that data, we most
likely will be unable to reproduce the problem. "System Information" window is easily accessible by
pressing "System Info" button in the
bottom-left corner of the "About"
Copy this data to clipboard and paste it into your e-mail
message; or save the data to a file and attach it to your e-mail.
That information is necessary for us to reproduce the issue and,
subsequently, to fix it. The window shown above was designed
specially to release you from boring task of entering all those
info by hands. All collected data will be used only to allow us to
deal with software problems.
When internal error occurs during processing of some item (i.e.,
input file or folder), the last
processing list editor column reflects this fact by displaying
one of the following values:
|Icon in Log||Value||Meaning|
|Exception||An exception occurred during the replacement process. This type
of error occurs in the MS Word Add-In, and usually the
replacement process may continue after that. When such an error
occurs, you can also see a window with the following text:
“An error occurred in the application.” This
window will prompt you to send us a bug report. You are welcome to
do it, since we are dedicated to improving our software. Please
note that we are not interested in your personal information. Any
data received from you will be used only to reproduce and
investigate the issue, and to improve our software.|
|Fatal exception||An exception occured in Word Batch Replacer executable module.
The process cannot proceed after this type of exception.|
When the program encounters
an internal error, the dialog like this will be displayed:
This dialog often indicates a bug in the program. When you
encounter this situation, the first thing to do is to check whether
a more recent version of Word Batch Replacer is available on the
program’s official webpage.
If your version is older than that, please download and install the
latest one. You can view the Word Batch Replacer version in the
About dialog, and also directly in the bug report window
If the bug persists even when you use the latest version of the
program, please feel free to send us a bug report by clicking the
“Send bug report” button. The bug report
will contain data describing the program’s and the operating
system’s state at the moment when the error occurred. To view the
report, click the “Show bug report” button.
As a rule, the data will not include any information that can be
used to identify you. In any case, the information will be only
click the “Send bug report” button, a
series of three forms will be displayed, where you can describe
when and how the error occurs.
If we need more information to troubleshoot the problem, we may
use your e-mail address to contact you. We never transfer our
customers’ contact data to any third parties.
To let us reproduce and fix the error, please provide a full
description of the conditions under which the error occurred. If it
occurs during the processing of a specific document, please send us
the document along with your bug report. Again, any data received
from you will be used only to track down the software problem, and
will not be transferred to any third party.
If you are reporting an inconsistent behavior of the user
interface, a screenshot can be helpful in reproducing the issue. If
the error occurs during the processing of a particular document,
the screenshot will probably be unnecessary, but the original
MS Word document will be very helpful.
When you click the Continue button, Word
Batch Replacer will attempt to send your bug report to us. If you
are using a firewall, you should allow Word Batch Replacer to do
this. Alternatively, you can save your bug report by clicking the
“Save bug report” button, and then attach
the saved text file to your e-mail message.
Of course, the bug reporting mechanism does not cover all
possible error types. For instance, it cannot catch an incorrect
processing of a particular replace pattern. In this case, please
describe the problem as precisely and completely as possible, and
send the description to us, along with the settings that were used
for the processing (you can access them via the System Info
window), the input MS Word document(s), and the “bad” output
MS Word document(s).
We usually fix reproducible bugs within a few days after they