Alas, the world is not perfect. Few programs more complex than
“Hello, world!” are totally bug-free, and HTML Cleaner is no
exception. Although we do our best to minimize possible issues,
HTML Cleaner might fail to operate properly under some conditions.
For such cases, HTML Cleaner has a built-in feature for tracking
the origin of the error, so that we can reproduce, investigate, and
resolve the issue. Please use the error-tracking feature to help us
improve our software and increase our customers’ satisfaction.
But, after encountering with an error, before doing anything
else, please download and install the most recent version of
HTML Cleaner from program's
official website. If the error persist, read the suggestions
below carefully. Bugs fixing is of top priority for us, we usually
do it within few days, but please note that we will be unable to
resolve the problem if we will not be able to reproduce it due to
an incomplete or imprecise description.
When reporting about a problem, please include to the report
text from "System Information" window.. Without this data, we
will be unable to reproduce the problem. "System
Information" window is easily accessible by pressing
"System Info" button at the bottom left
corner of "About" window:
Copy this data into the clipboard and paste it into your e-mail,
or save it to a file, and then make this file an attachment. This
information is necessary to reproduce the issue and, subsequently,
to fix it. The window was designed specially to release you from
boring task of entering all those technical information by hand.
All collected data will be used only to allow us to deal with
When an internal error occurs during processing of some
optimization item, the last
optimization list editor column reflects this fact by
displaying one of the following values:
|Icon in the Log||Value||Meaning|
|Exception||Some exception occurs during optimization process. You also can
see "An error occurred in the application"
window when this type of error occurs. This window will prompt you
to send us a bugreport. You are welcome to do this, since we are
always very dedicated to improving our software. Note that we are
not interested in any kind of your personal information, and any
data received from you will be used solely to reproduce and
investigate the techincal issue and to improve our software.|
|Fatal exception||Some serious exception occured in the HTML Cleaner. After this
type of exception, optimization process could not proceed.|
When the program encounters
internal error, it shows a dialog like this:
This dialog often indicates program's bug. When you encounter
this situation, the first thing we advise you to do is to check
whether new version of HTML Cleaner is available from program's
official website. If your program's version is older than this,
download and install the most recent one. You can view HTML Cleaner
version in the "About" dialog and also directly in the window
caption of the bug report form.
If the bug persists even in the most recent version, you are
entitled to send us a bug report via "Send bug
report" button. Bug report contains some data which
describes program's and Windows Operating System state at the
moment of error. You can view this data by clicking on
"Show bug report" button. This data
generally does not consist any information that can be used to
identify you. In any case, this information will be used solely to
clicking on "Send bug report" button, you
will see a series of three forms in which you can enter information
to desribe the error itself, and when and how this error
This e-mail address will be used to contact you if we will need
additional information to troubleshoot the problem. This address
will not be transferred to anyone else.
In order for us to be able to reproduce and fix the error, write
here the full description of conditions when error occurs. If error
occurs during the optimization process of some (X)HTML document,
you are strongly advised to send us this (X)HTML document along
with the bug report. Again, any data received from you will be used
solely to track down software problem, and will not be transferred
to anyone else.
If the error relates to user interface inconsistent behavior,
this screenshot can be helpful in reproducing it. If the error
occurs during optimization of some (X)HTML document, this
screenshot probably will be useless, but the original (X)HTML
document, will be very helpful.
After you click on the "Continue"
button, HTML Cleaner will attempt to send the bug report to us. If
you are using any firewall, you should allow HTML Cleaner to do
this. Alternatively, you can save bug report via "Save bug report" button, and manually attach the saved
text file to your e-mail.
Of course, bug reporting mechanism does not cover all possible
error types. For example, incorrect handling of some tag
combinations will not be catched by it. In this case, send the
maximally precise and complete description of the problem, along
with settings that were used to perform the optimzation process
(accessible from the "System Info" window), with original (X)HTML
document, and with (incorrectly) optimized resulting HTML.
We usually fix bugs within a few days after they are